All goods purchased come with a 12 month guarantee backed by the manufacturer of the item. If an item is faulty when delivered or becomes faulty through normal use then the following actions should be taken:
Purchases under 30 days old
We will exchange the faulty item, simply email firstname.lastname@example.org with your order number and a day time contact number so we can arrange an exchange delivery.
For purchases over 30 days old but less than 12 months old
Orbit golf is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your complete peace of mind. All new product lines are fully tested by our purchasing team for quality and performance.
Please send the item to the address below, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Returns and Refunds
Should you be dissatisfied with a purchase from the Orbit golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.
Contact email@example.com with the order number and date of purchase to cinfirm returns.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Please return your faulty or unwanted products to us via a courier company or Royal Mail. We can only accept returns delivered to us; we cannot accept returns brought to our warehouse in person.
Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.
Alternatively you can return your unused purchase to your local american golf store with your original delivery note (this is the document you received in the parcel with your items). A member of staff will then refund or exchange the goods for you in store. If you received any free products with your purchase, please ensure that these are also returned so that your refund/exchange can be completed.
Orbit golf equipment & performance limited
Northenden golf club
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.